Bike Manual
For all information about using the bike, please check our Bike Manual page:
Contact information
For all general information, we are at your disposal via the channels below:
- E-mail: support@roetz.life
- Phone: Workdays between 9:00 and 17:00 at 020-3697623
- Whatsapp: 020-3697623
My bike has damage or a problem
Please help us help you, and submit a service request via the button below. If you provide us with the right details, we can get you back on the road as soon as possible. If you have a user account, you can also use the Roetz Life web app (register at https://my.roetz.life)
Do I have to pay extra for service?
Of course, there is always a warranty period. However, if a repair is required that falls outside this warranty, you may have to pay for this repair. Whether you have to pay for this service depends on your situation:
Whether you have to pay for our service depends on the situation:
I have a Roetz Life membership
Service is always included with the membership. For damages, a deductible may apply.
My bike is in operational lease
If your bike is in an operational lease with a lease provider (such as Lease-a-bike or Hellorider), the repair costs depend on your specific contract conditions.
I have purchased the e-bike and need service within the warranty period
If the cause and repair are covered by the warranty, we will cover the costs
I have purchased the e-bike but the warranty period has expired
Repair costs are at your own expense. However you can also take out an annual service subscription. This will fully cover you against repair costs when the e-bike needs service in the future.
I want to know first if I have to pay extra
Are you not sure how this works for you? Please contact us and we will look it up for you.